Shipping Information

At Kritiha, every handcrafted creation is carefully packed and shipped with attention to quality, authenticity, and safe delivery. Our products are artisan-made and thoughtfully curated across different regions of India, which may occasionally influence processing and delivery timelines.

Order Processing

All orders are processed within 2–5 business days after successful payment confirmation. Certain handcrafted, made-to-order, or limited-edition products may require additional preparation time depending on artisan production schedules.

Customers will receive an order confirmation email once the purchase is successfully placed, followed by shipment tracking details after dispatch.

Domestic Shipping

We offer shipping across India through trusted logistics partners to ensure secure and timely delivery.

Estimated Delivery Timelines

  • Metro Cities: 3–7 business days
  • Other Locations: 5–10 business days
  • Remote Areas: Delivery timelines may vary depending on courier availability

Delivery timelines are estimates and may occasionally be affected by weather conditions, regional restrictions, holidays, or unforeseen logistical delays.

International Shipping

Kritiha ships selected products internationally to bring authentic Indian craftsmanship to customers worldwide.

International Delivery Timelines

  • Estimated delivery: 7–21 business days depending on destination country and customs processing.

International customers are responsible for any applicable customs duties, taxes, import charges, or local regulations imposed by their country.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Product size and weight
  • Shipping destination
  • Order value
  • International shipping requirements

Free shipping promotions, if applicable, will be clearly communicated on the website.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS. Customers can track their shipment status directly through the courier partner’s tracking system.

Packaging & Product Safety

Every product is carefully packaged to preserve the integrity of handcrafted and heritage-inspired creations during transit. Fragile items receive additional protective packaging to ensure safe delivery.

Delayed or Lost Shipments

While we strive to ensure timely delivery, unexpected shipping delays may occasionally occur. If your order is significantly delayed or appears lost in transit, please contact our support team for assistance.

Incorrect Shipping Information

Customers are requested to provide accurate shipping and contact details while placing orders. Kritiha is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

Contact Us

For shipping-related questions or delivery support, please contact our customer care team through the Contact Us page or official support channels available on the website.