Introduction

Welcome to Kritiha. By accessing and using our website, products, and services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our platform.

Kritiha is a curated marketplace connecting skilled Indian artisans and heritage manufacturers with customers seeking authentic handcrafted products, home décor, handloom textiles, and artisan-made creations.

1. Acceptance of Terms

By accessing this website, creating an account, placing an order, or using any services provided by Kritiha, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the website immediately.

2. Products & Craftsmanship

Kritiha specializes in handcrafted and artisan-made products. Due to the handmade nature of our creations:

  • Slight variations in color, texture, finish, pattern, and size may occur.
  • Minor imperfections are part of the uniqueness and authenticity of handcrafted products.
  • Product images are for reference purposes only and may slightly differ from actual products due to lighting and screen settings.

These variations should not be considered defects.

3. Product Authenticity

We strive to ensure all products listed on Kritiha are authentic and artisan-crafted. Product descriptions, materials, origin details, and artisan information are carefully curated based on information provided by artisans and suppliers.

Kritiha reserves the right to modify, update, or remove product listings without prior notice.

4. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

We accept secure online payments through approved payment gateways, including:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • International Payments (where applicable)

Orders will be processed only after successful payment confirmation.

5. Shipping & Delivery

Kritiha delivers across India and selected international locations.

Delivery timelines may vary depending on:

  • Product availability
  • Artisan production timelines
  • Shipping destination
  • Courier operations

Handcrafted and made-to-order products may require additional processing time.

Kritiha is not responsible for delays caused by logistics providers, customs procedures, natural events, or unforeseen circumstances beyond our control.

6. Order Cancellation

Orders may be canceled before dispatch by contacting our support team.

Once an order has been shipped, cancellation requests may not be accepted.

Customized, made-to-order, personalized, or bulk orders cannot be canceled after production begins.

7. Returns & Exchanges

We accept return or exchange requests only for:

  • Damaged products
  • Defective items
  • Incorrect products delivered

Customers must notify us within the specified return period after delivery.

To process returns:

  • Products must remain unused and in original packaging.
  • Proof images/videos may be required.
  • Refunds or replacements are subject to quality verification.

Handcrafted variations, natural textures, or minor design inconsistencies are not considered valid reasons for return.

8. Intellectual Property

All content on the Kritiha website, including:

  • logos
  • branding
  • product images
  • website design
  • graphics
  • text
  • artisan stories
  • blog content

is the intellectual property of Kritiha and may not be copied, reproduced, distributed, or used without written permission.

9. User Responsibilities

Users agree:

  • Not to misuse the website or attempt unauthorized access.
  • Not to submit false, misleading, or harmful information.
  • Not to engage in activities that disrupt website functionality.
  • To provide accurate billing and shipping details during checkout.

Kritiha reserves the right to suspend accounts violating these terms.

10. Artisan & Third-Party Information

Some products and artisan information displayed on the platform may be sourced from partner artisans, suppliers, or third-party contributors.

While we aim for accuracy, Kritiha does not guarantee that all content is entirely error-free at all times.

11. Limitation of Liability

Kritiha shall not be held liable for:

  • indirect or incidental damages
  • delays in delivery
  • temporary website interruptions
  • losses resulting from misuse of products
  • inaccuracies caused by third-party services

Our maximum liability shall not exceed the purchase amount of the product ordered.

12. Privacy

Customer information is handled according to our Privacy Policy. By using the website, you consent to the collection and use of information as described in our privacy practices.

13. Modifications to Terms

Kritiha reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website after updates constitutes acceptance of revised terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of the appropriate courts in India.

15. Contact Information

For questions regarding these Terms & Conditions, please contact:

Kritiha

Email: info@kritiha.com
Website: www.kritiha.com
Customer Support: Monday – Saturday | 10:00 AM – 6:00 PM IST