Welcome to Kritiha. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase products, or interact with our services. By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, or subscribe to our newsletter, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Company details for B2B enquiries

Non-Personal Information

We may automatically collect:

  • Browser type
  • Device information
  • IP address
  • Website usage data
  • Cookies and analytics information

This information helps us improve website functionality and customer experience.

How We Use Your Information

Kritiha uses collected information to:

  • Process and deliver orders
  • Respond to enquiries and customer support requests
  • Share order updates and tracking details
  • Improve our website and services
  • Send newsletters, promotions, and product updates
  • Manage B2B and trade enquiries
  • Prevent fraudulent transactions and ensure website security

We only use your information for legitimate business purposes related to our services.

Payment Security

All payments made through our website are processed through secure and trusted payment gateways. Kritiha does not store complete debit card, credit card, or banking details on our servers.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve browsing experience
  • Remember customer preferences
  • Analyze website traffic and performance
  • Provide personalized content and recommendations

You may disable cookies through your browser settings, though certain website features may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted partners only when necessary for:

  • Payment processing
  • Order delivery and logistics
  • Website analytics and performance
  • Customer communication services

All third-party partners are expected to maintain the confidentiality and security of your information.

Artisan & Marketplace Information

As a curated artisan marketplace, certain product-related information including artisan names, craft regions, and product provenance may be displayed publicly to promote authenticity and cultural storytelling. Personal customer information is never publicly shared.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, while we strive to maintain strong security practices, no online platform can guarantee complete security.

Your Rights

You may request to:

  • Access your personal information
  • Update or correct your information
  • Unsubscribe from marketing communications
  • Request deletion of your personal data, subject to legal obligations

To make such requests, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites or social media platforms. Kritiha is not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of third-party platforms before sharing personal information.

Children’s Privacy

Kritiha does not knowingly collect personal information from individuals under the age of 18. If such information is identified, we will take appropriate steps to remove it promptly.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Updated versions will be posted on this page with revised effective dates.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us